FAQ

Is the planetarium a part of the Museum?

I am a member. How do I update my contact information?

Where can I park?

How do I find a staff member's contact information?

I had a bad experience at the museum. Who should I report it to?

Can I hold a party, reception or meeting at the Museum?

Do you have wheelchairs?

I want a reproduction of a particular artwork that is owned by the Museum. How can I get one?

May I photograph and videotape in the galleries?

How much is an artwork I saw here worth?

Can someone look at or comment on an artwork I own?

Can someone tell me how much my artwork is worth?

Is the Museum interested in a donation of an artwork I own?

Does the Museum purchase artworks for the collection?

I have an artwork that is dirty. Can you tell me how to (or who can) clean it?

I have a damaged artwork. Can you tell me how to (or who can) fix it?

 


Is the planetarium a part of the Museum?

The planetarium closed in 1998 when the Museum moved to its present location on Main Street.


I am a member. How do I update my contact information?

Contact Visitor Services at 803-799-2810 or our Membership Coordinator at 803-343-2198


Where can I park?

The CMA Garage (City Center Garage) is located at 1227 Taylor Street, this garage features a beautified pedestrian path to Main street. Parking is free on Saturdays and Sundays. Get Directions


How do I find a staff member's contact information?

Look it up in our staff directory. If you don't find what you're looking for, check our frequently called numbers.


I had a bad customer service experience; who should I report it to?

The CMA always strives to offer the best service to our guests, and we have a strict code of customer service standards. If our service has not met your expectations, please leave feedback on our contact form so we can address the issue immediately.


Can I hold a party, reception or meeting at the Museum?

Yes, the Museum is available for private or corporate rentals and for children's birthday parties.


Do you have wheelchairs?

Yes, wheelchairs are free and available on a first-come, first-served basis.


I want a reproduction of a particular artwork that is owned by the Museum. How can I get one?

Check the Museum Shop to see if they have the work as a postcard, poster or other reproduction.

If it's not available in the shop or if you would like to publish the image in any form (book, greeting card, newspaper, magazine, CD-ROM, etc), please contact the Museum's registrar for additional information as to image availability, costs and other details. Images may take a few days up to a few weeks to process.

PLEASE NOTE:
All images of Museum artworks are copyrighted and may not be reproduced without the written consent of the Columbia Museum of Art or other entities.


May I photograph and videotape in the galleries?

We ask that visitors not take any kind of photography in the first floor galleries. Copyright issues and other regulations prevent us from being able to grant permission.

Visitors are welcome to take photographs in the second floor permanent collection galleries (Gallery 15 excluded) unless designated with a "no photography" sign. Photographs are only allowed for personal non-distributional, non-commercial use.

Flashes, tripods, monopods and video cameras are prohibited.


How much is an artwork I saw here worth?

Museum staff is prohibited from discussing the value of any artworks under our care (museum-owned or otherwise). This is in consideration of our contractual agreements and fine arts insurance policy.


Can someone look at or comment on an artwork I own?

You need to be a current member of the Museum to take advantage of this curatorial benefit and an appointment is required. Appointments can be made with the Museum's curator, who may decide that it is better for you to provide a photograph or, in the case of larger works, schedule a time for the curator to make an offsite visit instead.

Artwork may not be left at the Museum under any circumstances.


Can someone tell me how much my artwork is worth?

No - the Museum staff cannot provide written or oral appraisals for any artwork.

We can provide the names of art appraisers in this area, but the Museum does not specifically endorse or suggest a preference for any appraiser. Please contact us for more information.


Is the Museum interested in a donation of an artwork I own?

Yes, but we need additional information first - the curators will need to discuss it further with you. If the Museum decides to go forward, the donor will need to get an appraised value of the work to be donated to the museum for the IRS. Please contact us for more information.


Does the Museum purchase artworks for the collection?

Yes - the Museum has limited funds for the purchase of American and European fine and decorative art. The curators will provide additional information as to our potential interest in a particular work. 


I have an artwork that is dirty. Can you tell me how to (or who can) clean it?

Museum curators can advise you how to proceed with professional evaluation of its condition. Contact us for more information.


I have a damaged artwork. Can you tell me how to (or who can) fix it?

Museum curators can advise you how to proceed with professional evaluation of its condition. Contact us for more information.